FAQ

Why is my order taking so long?
Your order may take longer than usual if you choose USPS Media Mail. This method can take anywhere from 1-14 business days to arrive. If you need your order...
Tue, 23 Oct, 2018 at 4:48 PM
When will my order ship?
We make every effort to get orders out in a timely fashion. During certain times (holiday season, for instance), orders may be delayed due to high order vol...
Tue, 23 Oct, 2018 at 4:49 PM
Pre-orders: How do they work?
Pre-orders are for items that have not yet been released – i.e. the street date is in the future. Your order will not ship until nearer to this street date,...
Tue, 23 Oct, 2018 at 4:46 PM
Will everything in my order ship together?
It depends on what's in your order. We will attempt to package as many items together as we can, but some orders may arrive in multiple parts. For i...
Tue, 23 Oct, 2018 at 4:47 PM
I live outside of the United States, what should I expect when I order?
We ship all our orders from the United States, so here's everything you need to know about for orders shipping to locations outside the United States. ...
Tue, 23 Oct, 2018 at 4:53 PM
What is my order number?
You can find your order number in the email receipt for your order. If you didn't receive a receipt, please check your email spam folder, or contact us.
Tue, 23 Oct, 2018 at 4:50 PM
What is your return/exchange policy?
Our policy is simple: If you're unhappy with your order for any reason, contact us and we'll replace your item as soon as we can. If we can&#x...
Tue, 23 Oct, 2018 at 4:51 PM
How do I cancel my order?
Please contact us.
Tue, 23 Oct, 2018 at 4:52 PM
How do I update my address?
Please contact us.
Tue, 23 Oct, 2018 at 4:52 PM
Do you offer digital downloads or download cards?
All our music is now available on streaming services, and we recommend you enjoy these releases at your service of choice. We no longer offer MP3 downloads ...
Tue, 23 Oct, 2018 at 4:54 PM